Company Description

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.

Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office at least one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

Job Description

You will serve as a Subject Matter Expert (SME) on software products, maintain strong cross-functional relationships with key stakeholders, and manage and execute on key projects, including our product certification program. This role will be responsible for the development, facilitation and delivery of a range of learning solutions supporting Assent’s strategic and operational business needs. Your excellent writing and editing skills, especially in creating storyboards, will be essential. Through a variety of standard modalities, you will create and deliver content that drives the success of our internal employees, customers, and our customer’s suppliers through their lifecycle with our products and services.

Key Responsibilities & Requirements

This is a professional training role, accountable for delivering instructional, operational, product and customer-based training programs to internal team members, clients and their suppliers. You will be responsible for creating engaging learning experiences for in-class, web-based and eLearning environments in an effort to support Assent’s products, services and technologies.

Content Creation:

▸ Leverage industry best practices and adult learning theory to develop high-quality training content, both from scratch and leveraging AI tools.

▸ Gather source materials across a variety of approved resources to create brand-consistent training content.

▸ Maintain content integrity and relevance through ongoing analysis, delivery observation, and refinement, particularly following product updates/releases.

Subject Matter Expertise:

▸ Develop a deep understanding of our product, services and solutions to effectively translate technical content into engaging learning materials.

▸ Maintain close relationships with key cross-functional teams to stay updated on product developments and customer journeys to align training content accordingly.

Project Management:

▸ Launch and manage training projects, including the development and implementation of our product certification program.

▸ Conduct training needs analyses across internal and external audiences to identify performance gaps and recommend appropriate training interventions.

Content Delivery Support:

▸ Support the delivery of training programs as needed.

▸ Develop evaluations and post-training analytic methods to assess the transfer of learning and measure business impact, sharing findings with stakeholders for continuous improvement.

Qualifications

Experience and Skills:

▸ Experience in designing and developing learning solutions, preferably in a corporate B2B setting.

▸ Experience with learner user experience across learning toolsets and modalities, including in-app content.

▸ Experience with content authoring/creative tools

▸ Experience with LMS systems and/or enablement platforms is an asset.

▸ Proficiency with ChatGPT, DeScript, or other AI tool is considered an asset.

▸ Excellent writing and editing skills, particularly in creating and refining storyboards.

▸ Proven ability to drive and deliver learning solutions in a fast-paced business environment.

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.