ButterflyMX is your leading property technology company that aims to simplify property access for owners, staff, residents, and visitors. Our innovative access control solutions are relied upon by more than 15,000 multifamily, commercial, student housing, and gated communities worldwide, including the most trusted names in the real estate industry.

ButterflyMX is growing exponentially, and we want you to grow with us! We’re looking for top-tier talent who want to supercharge their careers in a high-growth, innovative, and industry-changing company.

At ButterflyMX, we value exceptional people who are intelligent, passionate, collaborative, and balanced. As a distributed workforce, we offer a transparent and flexible culture, along with benefits like a 401(k) match and quarterly stipends for self-care. We work hard to continually improve the experience of everyone in our communities while also finding time to enjoy our personal passions.

ButterflyMX is looking for a self-motivated Project Manager to ensure that key aspects of the client implementation process in our Florida territory are fulfilled in a timely and accurate manner. In this role, you will be responsible for coordinating hardware installation and software implementation projects from the start of a new customer signed contract through the final completion. Your goal is to ensure that each project is completed on schedule, that the quality meets all standards, that the projected profit levels are maintained or improved, and that the customer is completely satisfied.

Responsibilities

• Serve as the primary point of contact for customers and installers throughout the implementation process
• Define actionable next steps for customer while involving, aligning and managing relevant stakeholders across teams
• Validate deal data with customers to ensure accurate details to set up the project
• Maintain implementation project tracking record - update and track project details, status, requests, change orders, payment details on an ongoing basis leveraging our CRM system
• Forecast project completion timeframes
• Prioritize work queues to ensure projects and communications are progressing
• Coordinate hardware installation process and software implementation, including working with internal and external installers, sales teams, CSMs and customers
• Manage schedules, activities, and communications with customers and installers
• Coordinate invoicing requests and validate billing/payment inquiries
• Communicate with internal departments (client success managers, technical teams, finance, and sales teams) and our customer to ensure a smooth and positive client service experience
• Stay informed on inventory and tracking of materials needed for projects
• Liaise between Sales and Client Success teams to facilitate successful project handoffs