Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster.
We’re proud to be recognised by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognising our commitment to employee well-being and a strong workplace culture.
We are looking for an Enterprise Customer Success Manager who will be working in the LATAM market.
Responsibilities
- Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the LATAM region.
- Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
- Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
- Help customers achieve their desired outcomes, value realization, and high ROI.
- Grow customer's portfolio through zero churn and active cross and up-sales.
- Maintain a higher than industry average NPS score.
Requirments
- Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in LATAM
- Experience working with CRM, BPM, LC/NC solutions will be a preference.
- English language skills and executive level communication.
- Desire to learn and adapt fast according to a changing market environment.
- Customer-centric expert with a track record in delivering customer success.
What you should expect from us
- Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
- Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
- Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
- Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
- Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.