HALO Technologies is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALO apart is not just the cutting-edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. What you'll work on We are seeking a dynamic and results-driven Customer Success Manager to join our team. The ideal candidate will be passionate about customer satisfaction and retention, with a strong background in building and maintaining relationships within the law enforcement, private security, retail, and healthcare sectors. The Customer Success Manager will play a pivotal role in ensuring our clients derive maximum value from our products and services, driving long-term success and loyalty. You will work closely with key stakeholders to ensure they fully realise the benefits of Halo's bodycam technology, leading to improved safety and reduced theft within their retail operations. Day to Day

• Develop and nurture strong relationships with key stakeholders within assigned customer accounts, including law enforcement agencies, private security firms, retail chains, and healthcare providers
• Serve as the primary point of contact for customer inquiries, escalations, and requests, ensuring timely and effective resolution of issues
• Collaborate with key retail stakeholders to understand their specific security needs and deliver tailored engagement strategies that maximise the impact of Halo's bodycam solutions
• Conduct regular check-ins and business reviews with customers to assess satisfaction levels, gather feedback, and identify opportunities for upsell and cross-sell
• Proactively monitor customer usage and engagement metrics, identifying trends and patterns to anticipate potential churn risks and develop proactive retention strategies
• Drive customer onboarding and adoption initiatives, providing training and resources to ensure successful implementation and utilisation of our solutions
• Act as a trusted advisor to customers, offering strategic guidance and best practices to optimize their use of our products and achieve their business objectives
• Champion customer advocacy initiatives, including case studies, testimonials, and referrals, to showcase the value of our solutions and drive brand loyalty
• Oversee the deployment and implementation of Halo’s bodycam systems with expert project management skills, focusing on large, complex retail environments
• Lead the end-to-end management of PoC pilots, including planning, execution, monitoring, and evaluation, to demonstrate the value and effectiveness of Halo’s bodycam technology to prospective retail clients
  
  
  

About You

• Proven track record of building and maintaining strong customer relationships, with a focus on driving customer satisfaction and retention
• Previous experience in customer success role, preferably in the retail or technology sectors
• Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both technical and non-technical audiences
• Strong problem-solving and conflict-resolution skills, with a customer-centric approach to addressing issues and challenges
• Ability to thrive in a fast-paced, dynamic environment, with a high degree of adaptability and resilience
• Experience working with law enforcement, private security, retail, or healthcare organizations is highly desirable
• Proven experience managing complex end-to-end projects, including PoC pilots, with a focus on delivering measurable outcomes
  
  
  

Your Qualifications

• Minimum of 4 years of experience in customer success, account management, or related roles, preferably within the technology or software industry
• Previous experience working with body-worn video technology would be desirable
  
  
  

Benefits Generous Annual Leave Allowance Competitive salary and commission package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALO Hiring Process Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1-3 weeks to complete and you’d be expected to start on a specific date. Application 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 60 minute meeting with wider department Offer! Diversity & Inclusion We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.