Summary
Are you passionate about pushing the boundaries of AI and redefining Content Intelligence? Join us at Messagepoint, where we are shaping the future of Customer Communication Management (CCM) through cutting-edge AI solutions. We are looking for a Senior AI Scientist with 8+ years of hands-on AI experience to help drive innovation in our award-winning AI platform, MARCIE.

In this role, you will lead AI research initiatives, apply foundational generative models, and design breakthrough multimodal AI solutions. You will work with a collaborative team of Data Scientists, AI Scientists, ML Scientists, and Analytics Specialists to develop scalable, cloud-native AI applications that power next-generation customer communications.

Responsibilities:
• Lead AI research initiatives focused on Content Intelligence use cases for the CCM industry.
• Design and implement state-of-the-art AI models, including Generative AI and Large Foundational Models.
• Develop and maintain scalable AI applications, taking them from concept to deployment.
• Collaborate with cross-functional teams to define, design, and ship innovative AI-powered features.
• Stay at the forefront of AI advancements by attending academic conferences and continuously exploring new research and technologies.
• Contribute to the development of cloud-native AI infrastructure that supports the scalability of Messagepoint’s AI solutions.

Qualifications:
• Master’s or PhD in Computer Science, AI, or a related field.
• 8+ years of industry experience as an AI/ML Scientist/Engineer.
• Strong foundation in Natural Language Processing (NLP) and generative AI.
• Proficiency in modern AI frameworks such as TensorFlow, PyTorch, NumPy, and pandas.
• Strong software development skills in Python, along with experience in building and integrating RESTful APIs.
• Experience working with Large Language Models (LLMs) and other foundational AI models.
• Strong problem-solving skills and ability to work both independently and collaboratively in a team setting.

Why Join Messagepoint?
At Messagepoint, we champion innovation, creativity, and collaboration. Our AI team thrives in a dynamic, fast-paced environment where continuous learning is encouraged—whether that means attending leading AI conferences, engaging in academic partnerships, or experimenting with the latest AI research.

We are a privately-owned, PE-funded company, headquartered in Toronto, Ontario, with a laser focus on delivering next-generation AI-powered content intelligence solutions. Our platform has won numerous industry awards, and we take pride in pushing the boundaries of what’s possible in AI.

Messagepoint is an Equal Opportunity Employer and encourages diversity and inclusion in the workplace.

We thank you for your interest, however, only those who qualify for an interview will be contacted.