Consultant, Business Solutions

About Us:

Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver exceptional customer experiences while optimizing their omnichannel communications.

Our award-winning platform empowers non-technical business users, including marketers and product owners, to achieve unparalleled personalization, relevancy, brand consistency, and compliance in customer communications. Through AI-powered Content Intelligence, we simplify the process of migrating, optimizing, authoring, and managing business-critical communications.

Since our founding in 1998, Messagepoint has evolved into a leader in the Customer Communications Management (CCM) space by intelligently managing content for some of the world’s largest enterprises.

Summary:

At Messagepoint, the Business Solutions Consultant is responsible for helping to design and implement solutions to fulfill our customers’ needs using the Messagepoint product suite. They will work alongside different teams to identify product needs, assist in project implementation, and installation of software both on-premise and in the cloud.

To achieve this, the Business Solutions Consultant needs a strong desire to leverage their keen technical skills. They must have the ability to solicit business requirements, develop a solution and effectively demonstrate how the Messagepoint solution will address their specific needs and deliver true business value. They must also have a strong desire to learn and leverage new technologies, and to share that knowledge with the wider team.

Responsibilities:

· Actively participating in opportunity discovery sessions

· Managing and addressing queries of proposed solutions

· Developing solution proposals and collateral including presentations and demonstrations

· Providing input from customers into Product Development and Marketing

· Documenting business requirements, solution designs, and technical implementation designs

· Assisting in the implementation of customer projects

· Supporting customers post-implementation

Qualifications:

· Bachelor’s Degree in Computer Science, Computer Engineering or related field.

· Highly organized, with keen attention to detail and prioritization skills

· Excellent written and verbal communication skills

· Proven record of being able to work within a team environment and also capable of working independently

· Ability to work under pressure and deliver to deadlines

· Able to quickly digest business requirements and new technologies to solve complex business problems

· 5+ years experience working within key industries such as Financial Services, Insurance and Healthcare is required

· 5+ years experience with Container Technology & Management: Kubernetes, Docker, Other

· 5+ years experience with Service Integration: REST, SOAP, message brokers, file transfer, etc.

· Programming in Python, Go

· 5+ years experience with workflow automation and scripting

· SQL

· CI/CD

· Test driven development

· Problem-solving skills

· Reading and writing of data file formats including CSV, XML, JSON, fixed length

· Industry experience in Customer Communication Management / Customer Experience / Digital-Mobile Software Solutions

· Front-end development

· Willing and able to travel up to 5% of the time