Our SaaS platform empowers businesses to create and send high quality personalized videos that drive engagement, conversions, and sales. The Customer Success Manager is the primary link between OneDay and our customers. In this position, you will ensure that OneDay customers make the best possible use of the OneDay platform, equip them to pursue their strategic objectives, and help them achieve their desired business goals.

• Act as a consultative partner to your customers, enabling them to leverage authentic video content to achieve business goals across marketing, engagement, and revenue growth.
• Drive adoption and deliver measurable results, maintaining renewal rates of 90% or higher by guiding customers to full platform utilization and long-term success.
• Proactively engage stakeholders to deepen platform engagement and expand relationships across entire property portfolios.
• Serve as the voice of the customer internally, advocating for their needs across product, support, and leadership teams.
• Monitor customer health and track KPIs (renewals, upsells, adoption, expansion) to deliver consistent, data-driven results.
• Identify risks early and develop tailored strategic plans to mitigate churn and strengthen customer loyalty.
• Own and close renewals, upsell, and expansion opportunities within your accounts, contributing directly to quarterly retention and growth targets.
• Leverage knowledge of OneDay and industry best practices to craft and present strategic solutions that ensure customers achieve their goals through product engagement and provide excellent consultative support.
• Conduct regular strategic check-ins and value reviews, aligning customer outcomes with OneDay capabilities and industry best practices.
• Cultivate strong advocates by identifying referenceable customers and case study opportunities.
• Travel up to 20-30% to support onsite meetings, relationship building, and strategic planning.

• 2+ years of experience in client relationship management, sales, SaaS, branding, or digital agency.
• Strong understanding of how the Senior Living and Multi-Family industries operate and the challenges they face in marketing, engagement, and sales.
• Background or interest in video, digital marketing, or sales enablement is highly preferred.
• Bachelor’s degree from an accredited university or equivalent relevant experience.
• Excellent communication and presentation skills, with a proven ability to influence stakeholders at all levels.
• A proactive, solutions-oriented mindset focused on helping customers unlock value and achieve meaningful outcomes.
• Experience using customer success platforms, CRM software (e.g., Salesforce, HubSpot), and Google Workspace.
• Self-starter with high energy, business acumen, and an entrepreneurial spirit.
• Comfortable delivering strategic business reviews, growth planning conversations, and ROI storytelling.

• Competitive salary and bonus program
• Comprehensive benefits (medical, dental, vision)
• Sponsored professional development and learning resources
• A vibrant, entrepreneurial team culture focused on impact, innovation, and growth