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Service Delivery Manager (SIEM)



Bengaluru, Karnataka, India
Posted on Tuesday, March 19, 2024

Securonix is leading the evolution of SIEM for today’s hybrid cloud, data-driven enterprises. Securonix Unified Defense SIEM provides organizations with content-driven threat detection, investigation, and response (TDIR) solution built with a highly scalable data cloud and a unified experience from the analyst to the CISO. The innovative cloud-native solution enables organizations to scale up their security operations and keep up with evolving threats.

Securonix Unified Defense SIEM provides organizations with 365 days of ‘hot’ data for fast search and investigation, threat content-as-a-service, proactive defense with continuous peer and partner collaboration, and a unified Threat Detection, Investigation and Response (TDIR) experience, all in a single platform. The platform is built on a cloud native architecture and leverages the power of the Snowflake Data Cloud.

Job Title: Service Delivery Manager

Total Experience: 10+ years

Relevant Experience: 5+ years

Primary Skill-Set: SIEM , Business Administration, Information Security and MySQL

Secondary Skill-Set: Firewalls / Security audit logs / Malware / Unix and Windows System security events

Role Summary:

This role will lead the Service delivery for our clients and in conjunction with the Customer Success and Product team to provide standards based and streamlined solution delivery of Securonix applications and products to our Clients, partners and managed service providers.

What You’ll Do & Achieve:

● Develop strategies for continuous service delivery improvement and service levels by monitoring and deep knowledge of problem resolution lead times and evaluation of efficiency tools.

● Act as a subject matter expert for the processes and procedures within Service Delivery and Infrastructure

● Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting business processes and technical information systems platforms

● Self-motivated and Self-driven towards Customer Success

● Plan, track and drive solution delivery to meet customer needs by capturing the requirements from the user and performing a feasibility analysis, brainstorming solutions and approaches with the internal team

● Strong Ability to multitask and handle multiple projects

● Conduct enablement workshops to train users on Securonix platform's operation and maintenance

● Ability to demonstrate Securonix products and services to customers on site and remotely via webinar sessions

● Final quality review and approval for all deliverables for the Service delivery

● Identify and recommend operational improvements to the client, drawing on SOC operational experience and industry specific knowledge of risks

● Ability to present and report up-to the executives to demonstrate product value

● Comfortable working for a dynamic technical organization with a fast-growing customer base

● Responsible for maintaining staffing to achieve service requirements including managing personnel access requests and coordination with Securonix Talent and client teams

● Familiarity with security operations, network monitoring, threat analysis and investigation response solutions

● Ability to understand business problems and a passion for applying technology solutions and leveraging technology trends, to deliver results

● Excellent customer interaction, written & verbal communication skills

● Willing to travel to visit prospects and customers, and to engage in onsite customer work when required

● IMPORTANT!! We can teach you the technology and educate you on processes. You should have a strong sense of self-motivation, an insatiable curiosity about what “is possible” with technology, the desire to solve business-critical challenges

Qualifications Required:

● 4+ years of work experience with SIEM technologies

● 5+ years of managing projects in a cross functional organization

● Knowledge of Information Security and MySQL is a must

● Good knowledge of IT security / Firewalls / Security audit logs / Malware / Unix and Windows System security events

● Good knowledge in system security architecture and security solutions

● Excellent written and verbal communication skills is required

● Project management certifications like PMP, Project+, CSM, etc. is a big positive

● Master’s degree in business administration or related field

● Previous stakeholder & people management skills

● Strong working knowledge of Project Management software

● Proven ability to translate complex information sets into specific recommendations that can be actioned by customers to enhance their security posture

● Strong understanding of threat analysis and enterprise-level mitigation strategies

● Working knowledge of operating systems and networking technologies in general

● Working knowledge of cyber threats, defenses, motivations and techniques

● Excellent interpersonal and organizational skills

● Excellent oral and written communication skills

● Strong analytical and problem-solving skills

● Self-motivated to improve knowledge and skills

Benefits / Perks Provided:

As a full-time employee with Securonix, you will be eligible for the following employee benefits:

● Health Insurance with total sum insured is INR 5,00,000

● Coverage: Self, Spouse, 2 kids, Dependent parents, or parents-in-law

● Personal Accident with total sum insured is INR 10,00,000

● Term Life Insurance with sum assured for employees is 5 times fixed base pay is covered

Securonix, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Securonix complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Securonix expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Securonix employees to perform their expected job duties is absolutely not tolerated.