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Director Account Managers Enterprise

TraceLink

TraceLink

Sales & Business Development
Wilmington, MA, USA
Posted on Monday, December 11, 2023

Company overview:

TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

Director, Account Executives Enterprise

Company overview:

TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

Responsibilities

  • Develop and execute a strategic sales plan for markets and solutions to meet revenue goals.

  • Manage and motivate a team of Account Executives selling supply chain solutions to the pharmaceutical industry.

  • Establish and maintain strong relationships with existing client base, focusing on program expansion and customer retention.

  • Generate revenue from existing Enterprise level customers to upsell and cross sell new solutions that they do not previously own.

  • Manage the team to ensure customer satisfaction across the assigned territory and track progress against subscription renewals on a quarterly and annual basis.

  • Create and implement individual account plans to move opportunities through the sales cycle from research to close, including RFP response preparation and submission.

  • Attending conferences and establishing necessary partnerships to secure new business.

  • Develop and maintain high level knowledge on our solutions. Current solutions include Track & Trace; Supply Chain digitalization; and Predictive Analytics.

  • Present results in QBR and complete accurate forecasting of the business.

  • Work with customers and internal teams such as Sales Ops and Marketing to develop and deliver program proposals that meet the customers’ specific needs.

  • Support team members to a successful close, coaching on sales techniques and methodologies to move situations forward.

  • Maintain a healthy culture that retains key employees and encourages professional development

Qualifications

  • 12+ years sales experience with a software or SaaS solution.

  • 4+ years managing a sales team.

  • Proven track record of increasing revenue.

  • Ability to present complex topics to C-Suite and Supply Chain/Procurement/Finance/Compliance/IT leaders.

  • High-level communication in executive summaries/RFPs/internal projects/customer meetings/etc.

  • Strong analytical skills and ability to unstick customer and internal situations.

  • Ability to work autonomously and handle multiple priorities

  • Driven and adaptable. As an evolving company you will need to handle very diverse situations

  • Willingness and ability to travel internationally

  • Bachelor’s degree or compensatory experience

  • You can frequently travel to Wilmington, MA.

Values:

  • People are intrinsic to our business: We value and respect each other, our customers, our shareholders, and our partners.

  • Integrity is part of our foundation: We communicate transparently with all of our stakeholders – internal and external – in order to build and maintain trust and achieve excellence.

  • Leading and driving industry-wide transformation is key: We strive to be experts, share our knowledge openly, and collaborate fairly in order to create massive value and generate change.

  • Innovation enables us to build tomorrow's solutions today: We are big thinkers. We embrace the confluence of new paradigms and technologies to institute lasting transformational value.

  • Results determine success: As a company that supports the critical needs of our customers, we can’t waiver on accountability. We drive hard to make our customers successful.