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Sales Administrator



Sales & Business Development
Wilmington, MA, USA
Posted on Tuesday, May 28, 2024

Company overview:

TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

The Opportunity:

TraceLink Americas Sales is looking for a Sales Administrator to join our team in the Wilmington, MA headquarters. As Sales Administrator, you will handle administrative tasks and account management for our customers and TraceLink's extended team. This role will be a key member of the Americas Sales team, and the person in this role can explore opportunities for career growth within the Sales organization.


  • Maintain accuracy of sales orders and invoices.

  • Maintain and update sales and customer records and develop monthly sales report.

  • Work closely with Sales team Account Executives and Solution Consultants to facilitate resolution of customer inquiries.

  • Coordinate customer communication with the relevant TraceLink teams, to assist with resolution of customer needs or concerns.

  • Help the Sales team in account specific research, document meeting minutes, ensure Salesforce updates are accurate, and assist with generation of reports.

  • Participate in TraceLink events and marketing campaigns, as necessary.

  • Work collaboratively with other team members to share information, expertise, and market feedback.


  • BA/BS degree and/or equivalent work experience

  • Proven experience as a Sales Administrator or Sales Support Agent

  • Hands on experience with CRM Software and MS Office (Excel in particular) is beneficial.

  • Understanding of sales performance metrics.

  • Ability to work both independently and as a part of the TraceLink team.

  • Outstanding verbal, written, organizational, and interpersonal skills.

  • Ability to perform in a fast-paced, challenging, and dynamic startup environment.

Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.