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Senior Cloud Engineer



Wilmington, MA, USA
Posted on Tuesday, May 28, 2024

Company overview:

TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

Senior Cloud Engineer (TraceLink, Inc. – Wilmington, MA):

Job Duties:

Responsible for ensuring services are running smoothly, continuously assess opportunities to reduce toil and help improve service availability and reliability, optimize AWS resources usage across multiple environments to deliver cost effective services to the engineering organization.

Duties include:

  • As a member of the Site Reliability Engineering core team, ensure high availability, performance and reliability expected by our customers and delivery to defined objectives and key results
  • Collaborate with engineering and business stakeholders to maintain and refine the backlog of user epics for prioritized opportunities.
  • Design, build, document, test new tools and technologies as part of an Agile development team. Maintain and improve these to eliminate bugs, increase performance/efficiency, or extend capabilities
  • Lead code reviews, systems design and architectural sessions to ensure that our platform and supporting services are developed/deployed using best practices.
  • Drive the testing, diagnosis and troubleshooting as part of a CI/CD pipeline and test automation, always expanding and improving the testing coverage. Help design and implement self-healing, resiliency patterns.
  • Play an active role in the development process, deliver on commitments, communicate issues, work with others both in the team and in other teams
  • Lead planned releases or any outage triage that impact the infrastructure and collaborate closely with CloudOps. Lead blameless postmortems, refine playbooks to reduce mean time to recovery

Position Requirements:

Bachelor’s degree (or foreign degree equivalent) in Computer Science, Computer Engineering, Electrical Engineering, Information Technology Management, Electronics or closely related field, plus 5 years of experience in any Site Reliability Engineering, System Engineering or DevOps Engineering or related position.

Experience, which may be gained concurrently, must include the following:

  • 5 years of experience with Terraform, Helm, Docker, Kubernetes, Prometheus and Istio
  • 5 years of experience with tools and techniques to diagnose and uncover container and overall system performance
  • 5 years of experience Amazon Web Services both from technology and cost perspectives
  • 5 years of experience with build/release pipelines
  • 5 years of experience working with mature development practices and tools for source control, security, and deployment
  • 5 years of experience with Python/Golang/Java/JavaScript

Salary: $164,063/year.

Job Site: 200 Ballardvale Street, Wilmington, MA 01887. Full-time.

Position may be located anywhere within the U.S.

No visa sponsorship available.

Send resume to: achicoine@tracelink.com.


Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.