Network Success Manager
TraceLink
Company overview:
TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
Overview:
TraceLink is looking for a talented individual who has a strong balance of interpersonal and technical skills to join the Network Success Team. As a Network Success Manager you will be working in an innovative environment and pioneering a new method of data sharing. The Network Success Managers work with trade partners (suppliers and customers that electronically exchange data with the TraceLink customers) within our network to ensure data is shared successfully. This multi-faceted role provides education to trade partners, manages relationships with the trade partner through emails and calls, works with the trade partner’s B2B connection and assists with data mapping and testing to ensure successful transactions between parties.
This is an in office, night shift (5:30pm - 2:30pm IST) position.
Job Responsibilities:
- Build relationship with customers and suppliers within the network by providing great service and delivering messages that support the needs of our customers
- Educate partners on network functionality
- Maintain integrity of the network and acts as primary point of contact for trade partners
- Manage high value projects in all stages of implementation
- Present ideas that will help continuously improve processes and solve difficult problems
- Able to execute quick and insightful analysis of data files to determine the best solution
Required Skills and Experience
- Experience with MS Office suite
- Excellent verbal and written communication skills across all levels of management
- Excellent organizational and time management skills
- Leadership skills with demonstrated enthusiasm and ability to work in highly cross-functional, globally diverse organizations
- Proven track record of sustaining, growing and managing relationships
- Strong critical thinking skills when faced with new scenarios, ability to see issues though to a resolution
- Experience working in a US business hours shift
- Ability to work during US business hours
Desired Skills and Experience
- Bachelor's degree in a related field
- Experience in the pharmaceutical industry, especially with line management systems
- Experience with data mapping, B2B connections and file transfer testing
- Ability to read and work in XML, SAP IDOC, X12
- Experience in a SaaS environment
- Additional language is a plus
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.